FAQ
Whether you’re looking for a new boat dock, boat lift repair, or any of the other products or services St Croix Dock provides, we’ve compiled a list of frequently asked questions to help you on your way to enjoying life on the lake. Our team works with each customer through the entire process of purchasing our products as well as any of our services to make sure you’re comfortable with what you receive. So, if there are any questions you may have before you get started, or after you’ve already worked with us, check the questions below for an answer, or reach out on our contact page.
What types of payment do you accept?
Payment for your dock or lift can be made by cash, check, or any major credit card including Visa, Mastercard, American Express, and Discover.
Do you offer any discounts?
A few times throughout the season, we are able to extend a dealer discount or special promotional offer. Be sure to ask at the time of your transaction and we can let you know if any special rates apply.
Are there any warranties on my products?
Most of the products that we carry do have some limited warranty available. We are happy to explain warranty terms at the time of purchase.
What is your return policy?
Because of the care and consideration provided during the consultation and purchasing process, we are unable to accept any returns on your dock or lift purchases. If any element of your dock or lift is not meeting expectations because of a technical difficulty or manufacturing defect, our service and warranty department will work with you to resolve your concern.
When will my dock or lift be available after purchase?
When you purchase your dock or lift, we will give you an estimated time frame for your delivery. Variables that affect your date of service include the time of year of your purchase, product availability, and schedule fluctuations due to weather.
Can I pick up and/or install my own dock or lift?
It is recommended that we do provide your initial installation. This allows for our service team to do a final inspection on your product, making sure that is assembled correctly and safely. If you elect to do a product pick-up, this must be coordinated with our staff so that your inventory is ready for a set time and date.